01Current providers
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Vercel Inc. | Hosting, application servers, content delivery, technical logs | All service data in transit; technical logs; stored pictures (logos, product cut-outs, buyers' own photos where offered) | United States |
| Neon, Inc. | Database | Store accounts, store content, tracking pages, friend answers | United States |
| Replicate | Background removal of logos, product photos and, where the store offers it, the buyer's own photo of the item | The uploaded image only | United States |
| Simpler Postage, Inc. (EasyPost) | Parcel tracking, through a dedicated ParcelMood account | Tracking number and carrier; returns status and scan history | United States |
| Google LLC | Optional sign-in for store team members | Sign-in exchange for the member's email | United States |
| Apple Inc. | Optional sign-in for store team members | Sign-in exchange for the member's email | United States |
| ImprovMX Incorporated | Forwarding email sent to @parcelmood.ai addresses | Messages sent to us | United States |
| Functional Software, Inc. (Sentry) | Error monitoring: reports of software errors on our pages and servers, so faults are found and fixed | Error reports: the error message and where in the code it happened, the page path without its query or link identifiers, the software version. Email addresses, tokens and link identifiers are removed before sending, and IP addresses are not kept | European Union (Germany); the provider is based in the United States |
| Plus Five Five, Inc. (Resend) | Sending our service emails: the welcome and pilot reminders to store owners, and notices of new content reports to our team | Recipient email address, the store and owner name, the email's content | United States |
| Stripe Payments Europe, Limited (Stripe) | Store subscription billing | The store's billing email, plan and payment details; no buyer data | Ireland, with transfers to the United States |
The carrier that transports a parcel (for example UPS or FedEx) receives the tracking number through the tracking provider. Carriers act on their own account and are not our sub-processors.
If a store connects its Shopify shop, Shopify supplies order and shipment information on the store's instructions. That connection is not yet generally available. A store connected through Shopify pays for its plan on its Shopify bill, which Shopify handles under its own terms.
02Safeguards
Each provider is bound by a data processing agreement or terms with equivalent protection. Transfers to the United States rely on the EU-US Data Privacy Framework where the provider participates, and otherwise on the European Commission's Standard Contractual Clauses.
Copies of the relevant clauses and further detail are available on request at privacy@parcelmood.ai.
03Changes
We give stores at least 14 days' notice, by email or in the dashboard, before a new sub-processor starts processing buyer data. A store may object on reasonable data-protection grounds, as set out in the Data Processing Agreement. The date at the top of this page shows the latest change.