01What is deleted without asking
Most data on ParcelMood is deleted on a schedule, with nothing for you to do:
- a tracking page and the buyer data on it, 90 days after delivery and in any case 180 days after the page was created, together with its friend page, answers, the buyer's own photo and any rating cards;
- the browser identifier behind a friend's answer or a rating, after 30 days;
- logos and product photos no longer used anywhere, after 30 days;
- hashed addresses used for rate limits, after one day.
The Privacy Policy lists every retention period.
02Store owners and team members
- To close the whole store account, the owner writes to legal@parcelmood.ai from the email of the account. We delete the account, its team, branding, content and all its tracking pages within 30 days, except records the law requires us to keep.
- A store connected through Shopify can also uninstall the app in its Shopify admin: the store and everything we hold for it is deleted when Shopify tells us of the uninstall.
- A team member who wants only their own access and details removed writes to privacy@parcelmood.ai, or asks the store owner.
- A store can delete a single order's page by writing to us with the order number; buyer requests reach us the same way through the store.
03If you signed in with Google or Apple
Google and Apple sign-in are for store team members. We use the email address and account identifier the provider sends only to match you to the team member your store added and to sign you in; we never receive your Google or Apple password. Closing your access as described above deletes your team member record from ParcelMood.
You can also remove ParcelMood's access in your Google Account (Security, then Third-party apps and services) or in your Apple Account settings (Sign in with Apple). This stops future sign-ins through that account; it does not by itself delete the data we hold, so write to us as well if you want that deleted.
04Buyers
Your tracking page is made for the store you bought from, which decides what is on it. The quickest way to have it deleted early is to ask that store.
You can also write to privacy@parcelmood.ai with the link to your tracking page. We pass the request to the store, which is the controller of that data, and delete the page on its instruction, or we tell you which store to contact. The page is deleted automatically in any case, as described above.
05Friends who answered or rated
An answer or a rating is linked only to a random identifier in your browser, not to your name. To have it deleted, write to privacy@parcelmood.ai with the link of the page and the identifier your browser holds (pm_device); without it we cannot tell which answer is yours. After 30 days the identifier is gone from our side and only the totals remain.
Clearing your browser storage removes everything ParcelMood kept on your device.
06How we handle a request
Write to privacy@parcelmood.ai with the subject "Delete my data". We may ask for what we need to find your data, such as the page link, never for an identity document. We answer within one month, and tell you if the law allows or requires us to keep something, and why.
If you are not satisfied, you can complain to the Bulgarian Commission for Personal Data Protection (www.cpdp.bg) or the data protection authority where you live or work.