01Who is responsible
ParcelMood.ai is operated by ADS Delivery OOD, UIC 208549000, Blvd. “Cherni Vrah” 192A, fl. 6, apt. 19, Triaditsa District, 1407 Sofia, Bulgaria.
- For store accounts (the people who run a store on ParcelMood), ADS Delivery OOD is the controller.
- For buyers who receive a tracking page, the store that sold the order is the controller. We process that information on the store's behalf, under our Data Processing Agreement.
- For friends who open a shared link and answer its question, ADS Delivery OOD is the controller.
02What we process
| Who | Information | Why |
|---|---|---|
| Store team | Name, work email, the ID given by Google or Apple sign-in, role, store settings and uploaded content. | To run the account and provide the service (contract). |
| Buyer | First name, order number, city, product name and photo, carrier, tracking number and delivery status. | To show the buyer's tracking page, on the store's instructions. |
| Friend | The answer given, a random device ID kept in the browser, and the IP address for a short time. | To count one answer per device and to prevent abuse (legitimate interest). |
| Everyone | Technical logs such as time, page and browser type. | Security, reliability and debugging (legitimate interest). |
03What we do not do
- We do not sell personal information and do not share it for advertising.
- We do not use advertising trackers on tracking pages or friend pages.
- We do not use store content or buyer data to train AI models.
- Story videos are made on the buyer's own phone. They are not uploaded to us unless the buyer chooses to share them through another app, and then that app's terms apply.
04How long we keep it
- Tracking pages and the buyer information in them: up to 90 days after delivery, then deleted or anonymised.
- Friend answers and device IDs: up to 30 days.
- IP addresses used for abuse prevention: up to 7 days.
- Store accounts: while the account is open, and up to 30 days after it is closed.
05Service providers
We use a small number of providers who process information for us under contract:
| Provider | Purpose |
|---|---|
| Vercel Inc. | Hosting and delivery of the website |
| Neon Inc. | Database |
| Replicate Inc. | Removing the background from logos and product photos |
| Google LLC, Apple Inc. | Sign-in, when the store team chooses it |
| EasyPost | Carrier tracking status |
| Shopify | Order and shipment information, when the store connects its shop |
Some providers are outside the European Economic Area. Where that is the case, transfers rely on the European Commission's Standard Contractual Clauses or an adequacy decision.
06Your rights
You can ask for access to, correction or deletion of your information, restrict or object to processing, and ask for a copy in a portable format. If you are a buyer, you can also contact the store that sold your order, which decides how your information is used.
Write to privacy@parcelmood.ai. You may also complain to a supervisory authority, including the Bulgarian Commission for Personal Data Protection.
07Cookies and browser storage
We use only what the service needs: a sign-in session cookie for store teams, and a random device ID in browser storage on friend pages so that each device answers once. We do not use advertising or cross-site tracking cookies.
08Children
ParcelMood is not directed to children under 16, and store accounts are for businesses only.
09Changes
If we change this policy in a way that matters, we will update the date above and, for store accounts, tell you in the dashboard.